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Terms & Conditions
Sessions
Human Givens therapy is designed to be focused, effective and lasting. Research has found that more than three in four clients were either symptom-free or significantly improved after an average of just 3.6 sessions.*
Most people I see make significant progress within 4–8 sessions, although some achieve the outcomes they are looking for in only one or two. More complex or longstanding difficulties may require longer-term support.
New Leaf Counselling fees reflect this focused, outcomes-based approach. Human Givens therapy is not designed around open-ended therapy or committing clients to a predetermined number of sessions. Our intention is to help clients achieve the changes they want in as short a timeframe as is appropriate, while equipping them with the understanding and tools they need to move forward independently.
If therapy is not producing meaningful progress, we will discuss this openly and, where appropriate, help identify a more suitable therapist, service or therapeutic approach.
We do not ask clients to pay in advance for a package of consultations or a course of treatment.
*Research published in Psychology and Psychotherapy: Theory, Research & Practice.
Outcome Measures
We use a range of measures to help us understand each client’s progress and response to therapy. If clients are happy to do so, they may also be asked to complete a brief anonymised questionnaire. This helps the therapist understand the client’s needs, consider how best to support them, and evaluate therapeutic outcomes.
Confidentiality – General Data Protection Regulations
Your personal information will be kept in accordance with the Data Protection Act (2018) and General Data Protection Regulation (GDPR). In relation to this personal data, which will include case record notes, contact information and written correspondence (whether by email, letter or online messaging service) there is lawful basis for processing this personal information: legitimate business interests relating to the service being provided, legal duty and entering into or performing the contract between us.
The type of personal information we collect:
We currently collect and process the following information:
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Personal identifiers, contacts and characteristics (for example, name and contact details)
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Financial details (through bank transfer, cheque or online payment systems)
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Case notes and records
How we get the personal information and why we have it:
The personal information we process is provided to us directly by you for one of the following reasons:
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To enter into or carry out a contract of service between us
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To process payments relating to the performance of that contract
We use the information that you have given us in order to:
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To enter into or carry out a contract of service between us
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To process payments relating to the performance of that contract
We do not share this information with any other organisation or individual, other than those detailed in the ‘Client Agreement’ which forms the basis for the contract between us. The only exception to this relates to payments made for contracted services where identifiers attached by you / your bank to this payment information can be seen by the bank or other financial institution processing that payment.
How we store your personal information:
Your information is securely stored. In accordance with professional and insurance requirements we will retain a record of your personal information (including case records) for a period of 7 years from the point at which the contract between us ends. At the end of that period, any information we have processed will be securely destroyed. At any stage during that period of time, or during the contract, you can request access to the information that we hold in relation to you.
How to complain re. data processing
If you have any concerns about my use of your personal information, you can make a complaint to me at khnewleaf@gmail.com I will send you a written acknowledgement within 30 days, make every effort to resolve the matter within three months and inform you of the outcome. As required by the law, I will keep a record of your complaint for six years.
You can also complain to the ICO if you are unhappy with how I have used your data or if you are not happy with how I have attempted to resolve your complaint. Contact them at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113;
ICO Website: https://www.ico.org.uk
Data Controller is Katie Hollis (ICO Registration: HIS105214).
The work of New Leaf Counselling is governed by the Human Givens Institute (HGI) Code of Ethics and Conduct. All HGI-registered practitioners are required to practise in accordance with this code. The HGI Ethics and Conduct Policy is available on the Human Givens Institute website. A paper copy can also be requested directly from the HGI.
If you have any comments or concerns about your therapy, or wish to make a complaint, we encourage you in the first instance to raise this with New Leaf Counselling by emailing khnewleaf@gmail.com
If you do not feel able to raise the matter with us, or if the issue has not been resolved to your satisfaction, you may contact the Human Givens Institute directly:
HGI Membership Secretary
Human Givens Institute
Church Farm, Church Farm Lane
Chalvington, East Sussex
BN27 3TD, UK
Telephone: 01323 811662
Since scheduling of an appointment involves the reservation of time specifically for your provision, a minimum of 48 hours’ notice is required for rescheduling or cancelling client appointments. Sessions cancelled, rescheduled, or missed with less than 48 hours’ notice will be charged at the full fee.
In the event of a serious accident, emergency, or other similar situation outside the client’s control, please deal with your situation first and notify us at the earliest convenient time, or we will follow up with you typically within 24 to 48 hours of the missed appointment.
Where an appointment has been arranged and agreed, and the client does not attend, the consultation fee remains payable in full. A £15 administration fee will also apply where payment is not received by the end of the day, in accordance with our usual payment terms.
Email: rpsc@hgi.org.uk